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Vehicle Damage Assessor

A vacancy has arisen with our client for an experienced Vehicle Damage Assessor.
Purpose of the role:
  • To generate estimates for insurance companies and private clients
Key Accountabilities:
  • Generating comprehensive repair estimates for Insurance Companies and private clients alike through automated estimating systems on manual estimates
  • Researching and requesting correct repair methodology that will be given to the Technicians
  • Responsible for dealing with Engineers and customers via telephone or E-mail regarding ongoing or pending jobs
  • Assessing the jobs with the Technicians and estimate at the start of repairs and taking images of the job progression so that there is supporting evidence of the repair process when updating jobs
  • Keeping up to date with the Thatcham On Line News Letters relating to the industry and repair methods and vehicle changes
  • Accountable for cleanliness with the work place ensuring a clean tidy work area at all times
  • Awareness of Customer service ethics and expectations of meeting the customers needs


  • Key skills in English and Maths
  • Ability to use Audatex Estimating system, Excel & Microsoft word packages
  • VDA ATA would be a benefit
  • Ability to address or solve issues as they arise and seek guidance if required
  • Self motivated to achieve the task within the given timescales and improve service levels
  • Effective communication skills